A Lussury piece is a timeless investment. Looking after your jewelry properly will help maintain its splendor, shine and lifespan. Below we’ll offer you a few useful tips on how to care for and maintain your jewelry (it’s really easy!)

 Maintaining shine

All Lussury articles have been treated with a technique that helps to prevent loss of shine.

However, it is still important that you follow our suggested care instructions.

Your jewelry can lose its shine when exposed to air during a long period of time.Loss of shine or tarnishing is a natural process that can be recovered through a special washing.We strongly recommend taking off your jewelry before going to bed, showering, or taking part in any physical activity.Exposure to certain chemicals or environments may compromise the integrity of your jewelry. This includes (but is not limited to): perspiration (sweat), perfumes/colognes, cleaning products, chlorine, salt water, or silver polish, etc.

 

Cleaning your jewellery

Mix a little soap with lukewarm water and rub the item with a soft toothbrush. Toothbrushes are perfect for cleaning jewellery with difficult-to-access corners. If dirt persists, carry out the same process in clean water. Important: gold-plated items require greater care. Rubbing too hard may cause loss of plating. It is therefore important that you do this gently in order to avoid any damage. A special silver-polishing cloth is a great tool to make your jewellery shine again, in the event that it becomes darkened over time. However, this technique will not remove any scratches or dents present on the jewellery.

 

How to preserve your jewellery

Your jewellery should be kept away from any exposure to sunlight or warm places, ideally in a padded jewellery box or tarnish-resistant bag. You can also keep these in individual airtight plastic (polyethylene) bags. Never use rubber containers, as these can result in accelerated tarnishing and are likely to cause the jewellery to darken. Under no circumstances should you keep your jewellery in a bathroom or any humid locations. Store your jewelry in your original Lussury pouch (and keep it in a cool, dry spot) to maintain luster and prolong life.

 

Please note:

Lussury cannot guarantee that the gold-plating of our items will last forever. Gold-plated items are, by their nature, more fragile and susceptible to lose colour over time. The speed at which this colour fades will depend on various factors, such as the use of chemical products on the skin, how much the wearer sweats, or even the pH level of the individual’s skin. For this reason, it is particularly important to ensure suitable care of your gold-plated jewellery.

Our products are made to order, which means we create your jewels after your order is placed. At this time, please expect your orders to be delivered within 1-2 weeks.

Please allow 3-5 business days for orders to be processed, packaged and dispatched from our warehouses. If your order hasn’t arrived in the estimated delivery times, please send us an email at : info@lussury.com or send us a message here and we will get back to you within 1 business day.  

 Lussury™ ships products worldwide every day. Shipping is available for most countries around the world.

Lussury™  adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.  

 We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this you may not be able to make amendments. However, please email us as soon as possible at: info@lussury.com to see if it is possible to amend your order.

 If you have placed your order within 8 hours, please email info@lussury.com and we can cancel your order for you and issue you a full refund. Unfortunately, it is not possible to cancel your order after 8 hours as our warehouse will have processed your order. 

 We are based in Italy. Our company address: Via 24 Maggio 6  postal code 47863 Novafeltria Province of Rimini.

*Please don't use this address for exchanges or refunds. If you would like to send an item for exchange or refund please contact our customer support team first as this is not our mailing address. Click contact us to send us an email.

 If you have misspelled or auto-filled your address incorrectly, please email us ASAP at info@lussury.com and provide your new address. 

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.  

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers. Don't panic if you don't receive all of your items at once…they will get to you! :)

 In most cases, customs fees do not apply. In some rare cases, you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Lussury™ has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

If you would like to return your jewelry, please email info@lussury.com  to arrange a return. Our refund policy lasts 14 days so please let us know within 14 days of receiving the item, if you would like to return it and we will issue you a full refund so you can shop carefree.

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, email us at info@lussury.com and provide:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Please note from the start of March, we have experienced delays with shipping in many countries and regions (including USA, Europe, Australia and Canada) due to the Corona Virus (Covid-19) pandemic. Many countries are on lock down and delays are caused primarily by a shortage of workers for shipping carriers and processing delays at customs. We appreciate your patience during this challenging time but, rest assured,  your products will eventually arrive. 

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)