Our policy lasts 14days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a proof of return and proof of purchase (confirmation email). Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return/exchange damaged or defective item(s):
We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 14 days of the delivery date.
You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help. Contact Us
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Cancellation and Modifications
1.1 All orders can be cancelled within 8 hours after the order placed on our website, every day between 9:00 and 21:00 Central European time. If your order has been paid for and you need to make a change or cancel an order, you must contact us within that time. The support team is active from 9:00 to 21:00, 7 days a week and therefore it is not possible to cancel your order outside of this time period.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
I NEVER RECEIVED MY ORDER.
We are so sorry to hear this! We are not responsible for lost or stolen packages after the courier has dropped them off. If your package has been marked as delivered by the shipping carrier and you haven’t received it, we suggest the following:
-Check with your neighbors and look around the vicinity of your residence. Sometimes shipping carriers leave packages in hidden locations to prevent theft.
-Verify the shipping address on your order to make sure it’s accurate.
-We kindly ask that you wait at least 3 business days to see if it turns up. Shipping carriers often mark packages as delivered preemptively due to slip-ups in operations.
If you still haven’t received your package, please contact us at: Info@lussury.com and our team can assist as best as possible.
Contact Us : firstname.lastname@example.org